We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@mensuits.pk or call us at +92 302 6460978.
Please note that returns will need to be sent to the following address:
Greenland Extension, Lahore, 54000, PK
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at hello@mensuits.pk
Customers must record a complete unboxing video while opening the parcel. Any claim regarding damaged, missing, incorrect, or defective items will only be accepted if a clear unboxing video is provided. Claims without an unboxing video may be rejected.
Slight color variations may occur due to lighting effects, camera photography, or screen/display settings. Such minor differences shall not be considered defects and are not eligible for refund, exchange, or return.
Delivery times are estimated and may be affected by courier delays, weather conditions, operational issues, holidays, or unforeseen circumstances. Customers cannot claim refunds, compensation, or cancellations solely due to delayed deliveries and must wait for the updated delivery timeframe.
Customers are responsible for receiving their parcel at the provided address. If the customer is unavailable, refuses delivery, or provides an incorrect/incomplete address, the parcel may be returned by the courier.
In such cases:
Re-delivery charges must be paid again by the customer.
No refund will be issued for failed delivery attempts.
Refunds are not guaranteed in every situation. Once an order is confirmed and processed, payments are generally non-refundable unless approved under valid circumstances according to this policy.
Shipping charges, handling charges, and payment gateway fees are non-refundable.
Orders cannot be canceled once they have been processed or shipped. Customers are advised to carefully review their order details before placing an order.
By purchasing from our website, customers agree to all our policies, terms, and conditions. Customers agree not to initiate unnecessary legal disputes, chargebacks, or claims regarding minor issues, delivery delays, color variations, or policy-covered matters.
Any dispute must first be discussed with our support team for resolution.
We reserve the right to refuse any return, exchange, or refund request if the product does not meet our return eligibility conditions or if misuse, damage, tampering, or policy abuse is detected.
Any fraudulent activity, fake claims, abusive behavior, or attempts to misuse our policies may result in order cancellation, permanent restriction from our services, and refusal of future orders.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care goods
Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable and non-refundable.
Please contact us if you have questions about your specific item.
The fastest way to ensure you get the item you want is to return the original item first. Once the return is accepted, you may place a separate order for the new item.
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved or rejected.
If approved, refunds will be processed to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at hello@mensuits.pk or call +92 302 6460978.
